People, rules and responsibility: organisation, regulation and sustainability
What a flatter claims unit saves
| Level | Span today | Roles today | Span proposed | Roles proposed |
|---|---|---|---|---|
| Claims handlers (front line) | not a manager | 960 | not a manager | 960 |
| Team leaders | 8 | 120 | 12 | 80 |
| Claims managers | 5 | 24 | 8 | 10 |
| Heads of claims | 4 | 6 | layer removed | 0 |
| Director | 6 | 1 | 10 | 1 |
| All manager roles | total | 151 | total | 91 |
The prompt
Use the table above. The fictional insurer pays each manager about EUR 90,000 a year and each claims handler about EUR 50,000. Both figures include social charges (illustrative numbers). How many manager roles does the new design remove? What does it save each year, and what share of the unit's people cost is that?
Before you reveal anything, plan your own structure and first move on paper. Then reveal one part at a time and compare.